Collections Agent

Job overview

The Collections Agent role is onsite in Jacksonville, FL. Compensation is listed as $21–$24 per hour. Triad Financial Services provides financial services and solutions to clients nationwide. The agent contacts early-stage delinquent borrowers, investigates reasons for nonpayment, and works toward payment resolutions while documenting account activity. The role supports account servicing and collection goals while following applicable federal regulations and collection laws.

What you'll do

• Make high-volume outbound calls to early-stage delinquent borrowers
• collect amounts due or establish payment plans
• determine reasons for nonpayment
• document activities and communications in mortgage collection systems
• send notices of default and payment letters when required
• skip trace accounts as assigned
• process mortgage payments
• apply federal regulations and collection laws
• meet monthly goals.

What we're looking for

Skills & competencies

collections agent

mortgage collections

borrower outreach

payment resolution

outbound calls

fdcpa

account documentation

jacksonville fl

triad financial services

customer contact

$21–$24 per hour

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes mortgage collections, FDCPA knowledge, borrower negotiation, and accurate account documentation.

About the employer

Triad Financial Services Inc is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.