Bilingual Customer Service Department Manager

Job overview

The Bilingual Customer Service Department Manager is an onsite role based in Dallas, TX, offering a salary range of $85,000 to $100,000 per year. This position supports the Texas branch of Uline, a leading distributor of shipping and packaging materials. The role exists to lead and develop customer service teams, ensuring the delivery of exceptional service. The manager is responsible for training team leads, optimizing department procedures, and resolving escalated customer issues to maintain high performance standards.

What you'll do

• Train Team Leads to build a high-performing, positive team environment.
• Manage daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

dallas tx

bilingual

management

customer service

onsite

uline

$85k-$100k

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, fitness center.

Why this role

Bilingual (English/Spanish) fluency required; 3+ years of management experience; includes bonus programs and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.