Customer Relations Representative — State Farm Agent Team Member

Job overview

The Customer Relations Representative — State Farm Agent Team Member works onsite in Fayetteville, New York, with weekday hours. Pay is $45,000–$55,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. The role supports Lori Mullen State Farm’s customer service and retention work. The representative handles customer questions and service issues, identifies coverage or service needs, and follows up to support loyalty. Accurate policy, billing, and coverage-change handling helps maintain customer records and relationships with the agency.

What you'll do

• Provide service on inbound calls and walk-in visits
• resolve service issues
• identify coverage gaps and service needs during reviews
• follow up to support customer loyalty and retention
• maintain accurate customer records
• handle policy questions, billing inquiries, and coverage changes.

What we're looking for

Skills & competencies

customer relations representative

lori mullen state farm

fayetteville ny

customer service

insurance agency

inbound calls

walk-in customers

policy questions

billing inquiries

property and casualty license

$45k–$55k/year

401(k) match

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match
• health insurance
• paid vacation, sick, and personal days
• paid company holidays
• performance-based commission
• career advancement paths.

Why this role

No prior insurance experience is required. The employee must be willing to obtain the required Property and Casualty license.

About the employer

Lori Mullen State Farm is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.