Operations Manager — In-Home Services

Job overview

The Operations Manager role is onsite in Marysville, WA, with pay of $83,950–$119,900 per year. EchoStar provides connectivity services and products, including satellite television, streaming, smart home installation, and mobile services. This role supports In-Home Services field operations for DISH. The manager develops field service leaders and improves customer satisfaction, productivity, sales, service quality, and job completion. The role aligns staffing, schedules, equipment, and inventory with customer demand and uses performance data and AI tools to identify improvements.

What you'll do

• Coach and develop Field Service Managers
• drive customer satisfaction, job completion, productivity, sales, and service quality
• promote safety and accountability
• align staffing and schedules with demand
• ensure tools, equipment, and inventory are ready
• use performance data and AI tools to identify and address recurring issues.

What we're looking for

Skills & competencies

operations manager

field service

team leadership

customer satisfaction

service quality

staffing and scheduling

performance data

ai tools

marysville wa

echostar

$83,950–$119,900/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible spending accounts, HSA, 401(k) with company match, employee stock purchase plan, career opportunities, and flexible time away plan.

Why this role

Requires at least two years leading site operations or field service teams, including employee performance management and leader development. A bachelor’s degree is strongly preferred. Visa sponsorship is not available.

About the employer

EchoStar is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.