Home Delivery Operations Manager

Job overview

The Home Delivery Operations Manager role is onsite in Dallas, TX. Compensation is not specified. The position oversees home delivery operations to support timely, efficient, customer-focused service. The manager leads delivery personnel and operational staff, coordinates dispatch, routes, and schedules, and monitors performance and costs. The role also supports safe, compliant fleet operations, resolves escalated customer issues, and works across teams to improve order fulfillment and delivery performance.

What you'll do

• Develop and manage home-delivery operating strategies and procedures
• lead and develop delivery drivers and operational staff
• oversee dispatching, route planning, and scheduling
• monitor delivery, customer satisfaction, cost, and incident metrics
• ensure regulatory and safety compliance
• manage fleet maintenance and vehicle allocation
• resolve escalated customer issues
• collaborate with sales, inventory, and customer service
• improve processes and technology
• manage budgets and vendor relationships
• conduct performance reviews and identify training needs.

What we're looking for

Skills & competencies

home delivery operations manager

dallas tx

genius hrtech dubai

last-mile delivery

delivery operations

route planning

dispatch

fleet maintenance

customer service

transportation compliance

operational budgets

Work arrangement

• Weekend coverage required

Why this role

Combines last-mile delivery leadership, route optimization, fleet oversight, and customer issue resolution.

About the employer

Genius HRTech Dubai is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.