Call Center Representative

Job overview

The Call Center Representative works onsite in Hobart, IN, for $18–$25 per hour. NW Baths supports homeowners seeking bathroom remodeling and aims to provide customer service and quality remodeling solutions. The representative contacts and assists homeowners, qualifies leads, schedules in-home consultations, and maintains accurate customer and appointment records. The role supports sales and marketing by managing leads and communicating with prospective customers.

What you'll do

• Contact homeowners using provided scripts
• schedule qualified in-home consultations
• answer inbound calls
• tailor conversations to homeowners’ needs
• handle questions and objections professionally
• gather and verify customer and project information
• enter and maintain accurate records
• confirm appointments
• make follow-up and quality-control calls
• support sales and marketing through lead management.

What we're looking for

Skills & competencies

call center representative

full-time

hobart in

nw baths

customer service

inbound calls

outbound calls

appointment scheduling

lead management

data entry

sales support

marketing support

$18–$25/hr

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and advancement opportunities.

Why this role

Paid training and advancement opportunities are offered; full-time and part-time opportunities are mentioned in the posting.

About the employer

Bath Concepts Independent Dealers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.