Product Chat Support LTE

Job overview

Product Chat Support LTE is an onsite role in Grand Rapids, MI, paying $19.50 per hour. The posting describes a seasonal position starting in December 2026 and running through early February 2027 depending on workload. The role supports external users of Greatland's cloud-based products. The support representative resolves product questions through live chat and ticketing, helping customers use software and complete data imports. The role documents cases, researches errors, and coordinates escalations to support timely resolution.

What you'll do

• Respond to live chats and tickets
• provide product walkthroughs and account assistance
• troubleshoot product, form, and data-import issues
• document customer interactions
• research and interpret errors
• coordinate escalations
• manage Salesforce and Zendesk tickets
• support customers during filing deadlines.

What we're looking for

Skills & competencies

product chat support lte

customer support

live chat

ticketing

cloud-based products

data import troubleshooting

grand rapids mi

greatland

$19.50/hr

seasonal

december 2026 start

early february 2027 end

monday–friday

zendesk

salesforce

Work arrangement

• Weekend coverage required

Why this role

Seasonal assignment beginning December 2026 and expected to run through early February 2027 depending on workload; normal business hours Monday–Friday, with extended January support coverage from 8 a.m. to 7 p.m. CT.

About the employer

GREATLAND CORPORATION is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.