Customer Care Representative

Job overview

The Customer Care Representative role is onsite at CBH Homes’ headquarters in Meridian, ID. Compensation is not specified. The role is part of the Customer Care team supporting homeowners after closing; the company says the headquarters will move to Caldwell, Idaho, in 2027. The representative helps homeowners navigate warranty requests, coordinates repairs with trade partners, and follows service requests through resolution. By communicating across homeowners, partners, and internal departments, the role supports a responsive post-closing homeowner experience.

What you'll do

• Communicate with homeowners and trade partners by phone and email
• coordinate repair scheduling and follow up on service requests
• troubleshoot common homeowner concerns
• partner with departments to resolve issues
• provide professional, helpful service
• manage multiple priorities and stay organized.

What we're looking for

Skills & competencies

customer care representative

meridian id

cbh homes

full-time

onsite

homeowner support

warranty requests

repair coordination

trade partners

phone and email

problem solving

medical

dental

vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid medical, dental and vision plan
• quarterly bonus program
• retirement plans with employer match
• paid time off
• annual growth reviews.

Why this role

Full-time position based at the Meridian headquarters, with a planned move to Caldwell in 2027. Homebuilding or construction experience is a plus but not required.

About the employer

CBH Homes is hiring for this role. Industry: Commercial and Institutional Building Construction. Sector: 23.