Assistant Front Office Manager

Job overview

The Assistant Front Office Manager role is onsite in Nashville, TN. The posting lists a salary of $60,000 per year. HM Alpha Hotels & Resorts describes the role as supporting guest service and operational excellence across hotel front office functions. The manager leads front desk and related guest-service teams, supports staffing and financial performance, and resolves guest concerns. The role contributes to guest satisfaction and hotel profitability through effective front office operations, reservations, and room management.

What you'll do

• Lead and supervise front desk and related guest-service departments
• hire, train, evaluate, and develop team members
• manage scheduling and payroll
• uphold service standards and resolve guest concerns
• support budgeting and profitability
• oversee reservations and room management
• maintain credit control, transaction handling, and guest security procedures
• collaborate across departments.

What we're looking for

Skills & competencies

assistant front office manager

nashville tn

hm alpha hotels & resorts

hotel operations

front desk

guest services

reservations

guest satisfaction

team leadership

budgeting

$60k/year

night audit experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage with HSA option
• company-paid disability and life insurance
• Employee Assistance Program
• supplemental benefits
• 401(k) with match
• employee discounts
• paid vacation and sick time.

Why this role

The posting requires at least two years of front desk experience, including at least one year of night audit or supervisory experience.

About the employer

HM Alpha Hotels & Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.