Customer Success Manager

Job overview

The Customer Success Manager role is listed in Los Angeles, CA; the posting also describes LettrLabs as located in Marina del Rey. The work arrangement is not specified, and compensation is listed as $100,000–$120,000 per year. LettrLabs helps customers use direct mail campaigns and related platform tools. The manager owns the post-sale customer journey from onboarding through activation and growth. The role removes technical and workflow barriers, increases customer usage, accelerates time to first value, and identifies opportunities to expand campaign activity and customer impact.

What you'll do

• Monitor customer engagement and re-engage dormant or at-risk accounts
• manage automations, audience setup, tracking, and suppression
• execute onboarding milestones for integrations, automated campaigns, and first mailings
• improve onboarding playbooks and resolve blockers
• help customers expand send volume
• partner with Sales on upsell and cross-sell opportunities
• maintain usage-based health scores and success plans
• escalate recurring issues to product, operations, and data teams
• use AI tools for trend analysis, communications, and reporting.

What we're looking for

Skills & competencies

customer success manager

customer onboarding

customer activation

direct mail

saas

account growth

usage metrics

marketing automation

integrations

los angeles ca

lettrlabs

$100k–$120k

equity

flexible pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• equity
• 401(k)
• flexible paid time off and paid holidays
• on-site gym
• pet-friendly workplace
• daily lunch, team off-sites, and happy hours.

Why this role

Owns activation, usage, and time-to-value measures across a customer portfolio; the posting describes daily use of AI tools and SaaS integrations.

About the employer

LettrLabs is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.