Service Advisor — Classic Toyota

Job overview

The Service Advisor — Classic Toyota role is onsite in Tyler, TX. Compensation is not specified. The position supports the dealership's service department and customer experience. The advisor connects customers with service technicians by listening to repair needs, preparing estimates, and keeping customers informed throughout repairs. The role also reviews completed work, addresses concerns, and supports customer satisfaction in line with dealership standards.

What you'll do

• Greet service department customers
• listen to customers and translate repair needs for technicians
• offer additional services using low-pressure methods
• provide repair and maintenance estimates
• follow vehicle care and operation policies
• follow up on repairs and update customers
• sell and manage extended warranties
• inspect repair quality and confirm work completion
• notify customers when vehicles are ready
• explain repairs and costs
• handle minor customer concerns and complaints
• inform the Service Manager of problems
• maintain customer satisfaction scores.

What we're looking for

Skills & competencies

service advisor

tyler tx

classic toyota

customer service

automotive service

repair estimates

service scheduling

customer updates

extended warranties

repair quality

health insurance

401(k)

paid vacation

employee vehicle discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• 401(k)
• paid vacations
• life insurance
• direct deposit
• parental or maternity leave
• employee vehicle, parts and services, and rental car discounts.

Why this role

The posting includes employee vehicle, parts, service, and rental car discounts.

About the employer

Classic Toyota is hiring for this role. Industry: New Car Dealers. Sector: 44.