IT Associate

Job overview

The IT Associate role is onsite at the Harris American location in Baxley, GA. Compensation is not specified; the posting describes it as competitive based on experience. The role provides frontline technology support to employees across the organization. The associate receives, documents, troubleshoots, and resolves day-to-day technology issues, serving as a primary contact for employee support. Clear communication, ticket ownership, and escalation of complex issues help maintain reliable access to business systems and equipment.

What you'll do

• Respond to employee support requests
• log, prioritize, and track tickets
• troubleshoot hardware, software, printer, network, account, mobile, and application issues
• configure equipment and install approved software and updates
• support Microsoft 365 and connectivity
• assist with onboarding and offboarding
• document solutions
• maintain equipment inventory
• follow cybersecurity policies
• participate in after-hours support or scheduled maintenance as needed.

What we're looking for

Skills & competencies

it associate

help desk

technical support

ticketing system

microsoft 365

hardware troubleshooting

baxley ga

harris american

full-time

after-hours support may be required

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with matching
• dental, health, vision, and life insurance
• employee assistance program
• health savings account
• paid time off
• referral program.

Why this role

The posting prefers an associate degree and one to three years of help desk, desktop support, technical support, or customer service experience. Occasional travel and evening, weekend, or after-hours support may be required.

About the employer

Harris American is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.