Desktop Management Specialist, Infrastructure Services

Job overview

The Desktop Management Specialist role is onsite five days per week at an assigned office location; the listing location is Norwich, NY, and compensation is not specified. The specialist supports end-user technical needs for the Infrastructure Services team. The posting also lists work locations in Niskayuna, NY; Peebles and Cincinnati, OH; Newark, DE; McAllen, TX; and Madisonville, KY.

What you'll do

• Provide break/fix support for desktops, laptops, and peripherals
• re-image devices and install or configure applications
• troubleshoot Windows, hardware, and enterprise application issues
• document incidents in service management systems
• manage ticket queues against SLAs
• and support O365, Active Directory, networking, printers, events, meetings, and disaster recovery. Coordinate with vendors and Level 3 teams and maintain procedures, knowledge articles, and technical documentation.

What we're looking for

Skills & competencies

desktop management specialist

infrastructure services

l2 tech support

site migrations

onsite

norwich ny

niskayuna ny

peebles oh

cincinnati oh

newark de

mcallen tx

madisonville ky

windows

o365

Work arrangement

• Weekend coverage required

Why this role

Seven years of desktop management experience in Infrastructure Services is required; CompTIA A+, Microsoft certifications, and ITIL Foundation are desirable or preferred.

About the employer

Macpower Digital Assets Edge Private Limited is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.