Customer Success Director, Oracle Transportation Management

Job overview

The Customer Success Director, Oracle Transportation Management role is remote, with Chicago, IL also listed as a location option. Compensation is $100,000–$125,000 annually, with eligibility for annual performance incentives. The role supports Redwood Logistics' Innovate entity and its Oracle and RedwoodConnect customers.

What you'll do

• Own strategic customer accounts and executive relationships
• develop account plans and multi-year roadmaps
• advise on Oracle Transportation Management, Global Trade Management, RedwoodConnect, and other solutions
• lead adoption and readiness efforts
• conduct customer business reviews and executive meetings
• coordinate implementation and support transitions
• monitor customer health and resolve issues
• manage renewals and identify growth opportunities
• and share customer feedback internally.

What we're looking for

Skills & competencies

customer success director

oracle transportation management

oracle global trade management

redwoodconnect

strategic accounts

supply chain technology

remote

chicago il option

$100,000–$125,000 annually

annual incentives

customer business reviews

renewals

up to 50% travel

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and development resources, internal mobility, referral bonuses, employee resource groups, volunteer events, paid time off, floating holidays, paid parental leave, medical, dental, vision, 401(k) match, flexible spending and dependent care accounts, health savings account, disability coverage, life insurance, and additional benefits.

Why this role

The posting describes a remote Monday–Friday schedule, 8:00 a.m.–5:00 p.m., with flexibility based on coverage, and travel up to 50% for customer meetings and training.

About the employer

Redwood Logistics is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.