Customer Service Lead
Compensation
$24 – $26 /hr
Employment type
Full-time
Work setting
On-site
Location
Colorado Springs, CO
Schedule
Day shift
Posted
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Job overview
The Customer Service Lead is an onsite role based in Colorado Springs, CO. The position offers an hourly wage range of 24 USD to 26 USD. This role supports the waste management operations at Apex Waste Solutions. This role exists to lead, coach, and develop the customer service team. The lead contributes to the company's goals by ensuring high-quality customer interactions, supporting billing and collections, and improving operational processes.
What you'll do
- Provide day-to-day leadership and support to the Customer Service team.
- Coach employees through feedback and training.
- Set clear expectations.
- Conduct weekly team meetings.
- Support onboarding and training.
- Serve as a point of escalation for complex customer issues.
- Provide higher-level support for billing, accounts receivable, and collections.
- Identify opportunities to improve processes.
What we're looking for
- Skills & competencies
- full-timeday shiftcolorado springs coapex waste solutionscustomer service leadleadershipcoachingbillingwaste management$24-$26/hr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Vision Insurance, Matching 401k, Long Term & Short Term Disability, Life Insurance, Paid Time Off
About the employer
Apex Waste Solutions is hiring for this role. Industry: Solid Waste Collection. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Solid Waste Collection
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 4c8d5c3e-d1de-42d9-adfc-e504a37ee47a