Customer Service Team Leader (Remote)
Employment type
Full-time
Work setting
On-site
Location
Columbus, OH
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Leader (Remote) is a remote position for candidates located in OH, FL, GA, TX, NC, WI, or MI. Compensation is not specified for this role, which supports the customer support team of a specialty coffee and beverage retail company. This role exists to lead and motivate a team of Customer Service Associates to deliver exceptional customer experiences. The Team Leader is responsible for coaching, performance monitoring, and ensuring service standards are met to drive business growth.
What you'll do
- Lead, coach, and motivate a team of Customer Service Associates
- Monitor team performance against KPIs
- Conduct team huddles and one-on-ones
- Assist agents with complex customer concerns
- Identify trends and recommend solutions
- Ensure adherence to service standards.
What we're looking for
- Skills & competencies
- full-timeday shiftremotecolumbus ohcustomer serviceteam leadmanagementspecialty coffeeno weekendscoaching
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) retirement plan, Paid Time Off, fixed weekends off
Why this role
No commute, no office, no weekends, remote work setup.
About the employer
Compass Experience Labs is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 4c8ccdb0-c2fa-47f1-85e7-0a796c67b498