Business Support Associate

Job overview

The Business Support Associate works onsite in an office setting in Landover, MD. Compensation is not specified. Renuity's vision is to provide homeowners with a seamless home-improvement journey, supported by technology, talent, and customer experience. The role supports the contract and customer-service process by processing job contracts, coordinating appointments, following up with customers, and resolving payment and financing issues. It works with Sales, Operations, and Engineering to keep jobs moving through scheduling, installation, and completion.

What you'll do

• Process new job contracts and review Lead Perfection statuses
• schedule measurement and installation appointments
• confirm appointments and prepare customers for installation
• coordinate with Sales, Operations, and Engineering
• handle payment and financing follow-up
• review scheduling systems, voicemails, and customer messages
• support customer-service and scheduling functions.

What we're looking for

Skills & competencies

business support associate

landover md

renuity

full-time

office setting

contract processing

appointment scheduling

customer follow-up

payment processing

financing support

crm systems

microsoft office 365

home improvement

sales and operations coordination

Work arrangement

• Weekend coverage required

Why this role

Office-based role using Microsoft Office 365, CRM systems, and company software; familiarity with home-improvement job scheduling is an asset.

About the employer

Renuity is hiring for this role. Industry: Residential Remodelers. Sector: 23.