Help Desk Technician

Job overview

The Help Desk Technician role is listed in Binghamton, NY; the posting describes first-level support by phone, email, and onsite but does not specify the overall work arrangement. Compensation is $60,000–$70,000 per year. Upstate Services Group is a skilled nursing company seeking support for its IT team. The technician resolves employee technology issues and maintains computer systems and support records. The role helps staff access reliable hardware, software, and network services.

What you'll do

• Provide first-level technical support
• troubleshoot hardware, software, and network issues
• install and maintain systems and peripherals
• document and track requests
• escalate complex issues
• assist with employee onboarding and equipment preparation.

What we're looking for

Skills & competencies

help desk technician

binghamton ny

upstate services group

it support

technical support

windows 10 and 11

microsoft 365

hardware troubleshooting

network support

employee onboarding

$60k–$70k per year

health dental vision

paid time off

certification support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off and holidays
• professional growth and certification support.

About the employer

Upstate Services Group is hiring for this role. Industry: Nursing Care Facilities (Skilled Nursing Facilities). Sector: 62.