Call Center Analyst I
Compensation
$16 – $16.1 /yr
Employment type
Full-time
Work setting
On-site
Location
Minneapolis, MN
Schedule
Day shift
Posted
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Job overview
The Call Center Analyst I is an onsite role based in Minneapolis, MN, with a pay range of $16.00 - $16.10 per hour. This position provides first-level service to customers by documenting and resolving care cases. This role exists to ensure high levels of customer satisfaction through accurate and efficient case management. It contributes to the team by answering and routing calls, updating repair cases, and performing administrative tasks to support the customer care department.
What you'll do
- Answer and route customer calls
- update and close hardware/software cases
- perform first-call technical resolutions
- perform administrative tasks
- create research documents
- assist other associates.
What we're looking for
- Skills & competencies
- full-timeday shiftminneapolis mncall centercustomer servicetechnical supportadministrative$16-$16.10/hronsitedeluxe
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, Paid Time Off, Employer-Matched Retirement Plan, Tuition Reimbursement
Why this role
Eligible for annual performance incentive plan.
About the employer
Deluxe is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 99-9999.99
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Listing ID: 4c7af103-a324-4725-80db-9d2e06e8779b