Customer Support Representative

Job overview

The Customer Support Representative role is remote for U.S. applicants or based in Gainesville, VA; the listing location is Home, PA. Compensation is not specified. The schedule is Wednesday–Saturday, 8 a.m.–7 p.m. EST. Vector Security provides security, life-safety, video, access-control, monitoring, and managed network services.

What you'll do

• Answer inbound customer calls and electronic requests, troubleshoot customer systems, and maintain a professional customer experience.
• Handle customer and technician overflow calls, assist with active alarm events, provide requested reports or work-order summaries, review cases, support technicians as needed, and complete basic alarm-panel code-change requests.

What we're looking for

Skills & competencies

customer support representative

vector security

us remote

gainesville va

wednesday–saturday

8 a.m.–7 p.m. est

inbound calls

alarm systems

troubleshooting

code changes

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision coverage, company-paid life and AD&D insurance, short- and long-term disability, voluntary benefits, 401(k), flexible spending account, paid time off, tuition reimbursement, and Employee Assistance Program.

Why this role

The posting offers a U.S. remote option and specifies a Wednesday–Saturday schedule from 8 a.m. to 7 p.m. EST.

About the employer

Vector Security, Inc. is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.