Site Lead — Events Processing Clerk

Job overview

The Site Lead — Events Processing Clerk role is onsite in Philadelphia, PA, at the Verra Mobility office. It is full-time, Monday–Friday, 8:30 AM–5:00 PM, 40 hours per week; the posting lists pay of $19–$22 per week. Prime Response supports violations processing, customer service, and operational oversight at the site. The role leads daily workflow while remaining engaged in violations processing and customer service. It supports service levels and quality through staff guidance, production tracking, customer inquiry resolution, payment reconciliation, and occasional backup assistance with print and mail operations.

What you'll do

• Plan daily workflow, assign work, and adjust coverage
• serve as an onsite escalation point
• monitor productivity, quality, and workload
• maintain production metrics and reports
• support onboarding and staff coaching
• process camera violations
• handle calls and walk-in inquiries
• reconcile payments
• enter and verify data
• provide backup print and mail support as needed.

What we're looking for

Skills & competencies

site lead

events processing clerk

philadelphia pa

prime response

verra mobility office

full-time

monday–friday

8:30 am–5:00 pm

violations processing

customer service

operations lead

print and mail backup

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, paid federal holidays, health, dental and vision insurance, AD&D, short- and long-term disability, life insurance, and Fidelity 401(k).

Why this role

Violations processing and customer service are the primary duties, approximately 95% of the role; print and mail support is backup only.

About the employer

Prime Response Inc. is hiring for this role. Industry: All Other Business Support Services. Sector: 56.