Internal Service Advisor

Job overview

The Internal Service Advisor role is onsite in Matthews, NC. Compensation is not specified; the posting describes it as competitive. The position supports the INFINITI of Charlotte service department and its vehicle repair workflow. The advisor coordinates communication among technicians, advisors, parts, and management to help repairs progress efficiently. The role manages internal repair orders, tracks shop progress, and supports documentation, warranty processing, quality control, and technician productivity.

What you'll do

• Open and manage internal repair orders
• dispatch work to technicians
• maintain used-car shop efficiency
• monitor shop progress and communicate updates
• coordinate parts availability
• maintain repair-order documentation
• assist with warranty and internal vehicle processing
• support shop flow, quality control, vehicle status tracking, and timely repairs.

What we're looking for

Skills & competencies

internal service advisor

matthews nc

infiniti of charlotte

automotive service

repair orders

technician dispatch

parts coordination

warranty processing

shop workflow

quality control

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits
• 401(k)
• paid vacation
• employee discounts
• paid training
• opportunity for growth and advancement.

Why this role

The posting notes that CDK experience is preferred but not required and offers paid training.

About the employer

Infiniti of Charlotte Inc is hiring for this role. Industry: New Car Dealers. Sector: 44.