Customer Service Representative

Job overview

The Customer Service Representative works onsite in Austin, TX. Pay is $18.00 per hour. Openwork is a staffing company whose stated mission is to bring ease and thoughtfulness to the hiring process. The role supports a retail and e-commerce operation by responding to customer inquiries, processing orders, and coordinating retail pickup orders across store locations, helping customers receive accurate and timely service.

What you'll do

• Answer inbound customer calls
• coordinate retail pickup orders across five store locations
• process website and phone orders for tactical gear, firearms, and ammunition
• respond to customer emails and product inquiries
• perform customer-service and order-management data entry.

What we're looking for

Skills & competencies

customer service representative

customer calls

order processing

retail pickup

e-commerce

tactical gear

firearms

ammunition

data entry

austin tx

openwork

$18/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• 75% employer-paid medical coverage
• employer-covered dental coverage
• vision, company-paid life, and disability insurance
• Employee Stock Ownership Plan
• 401(k) with profit sharing
• paid time off and company holidays
• store and product discounts
• paid training.

Why this role

Knowledge of tactical gear, firearms, and ammunition, or first-responder or public-sector experience, is strongly preferred. Previous customer service or call-center experience is preferred. Paid training is approximately four weeks, 8:30 AM–5:15 PM.

About the employer

Openwork is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.