Customer Success Manager

Job overview

The Customer Success Manager is a remote-eligible role based in Montgomery, AL, with a salary range of $75,000 - $100,000 per year. This position supports the customer success organization at Cleo, a company providing enterprise software solutions. This role manages a portfolio of accounts to ensure long-term retention, expansion, and value realization. The manager builds deep customer relationships, monitors health indicators, and collaborates with cross-functional teams to drive adoption and mitigate risk.

What you'll do

• Manage a portfolio of 30+ accounts through the customer lifecycle.
• Conduct Quarterly Business Reviews (QBRs) to connect platform capabilities to business outcomes.
• Monitor customer health indicators and execute mitigation strategies.
• Identify and develop upsell and cross-sell opportunities.
• Collaborate with Sales and Support to ensure a seamless customer experience.

What we're looking for

Skills & competencies

full-time

day shift

montgomery al

cleo

customer success

saas

account management

remote-eligible

salesforce

planhat

$75k-$100k

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental, vision, 401k match, flexible PTO, paid parental leave.

Why this role

Requires 5-10% annual travel.

About the employer

Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.