Experienced Call Center Manager

Job overview

The Experienced Call Center Manager role is listed as onsite in Dallas, TX. Compensation is not specified. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries.

What you'll do

• Oversee daily contact center operations and performance against KPIs and SLAs
• lead and mentor supervisors, team leads, and support staff
• analyze performance data and implement improvements
• collaborate with clients on goals and service delivery
• manage workforce planning, scheduling, and resource allocation
• support employee engagement and development
• and ensure compliance with company policies and client requirements.

What we're looking for

Skills & competencies

experienced call center manager

contact center operations

customer experience

business process outsourcing

kpi management

sla management

team leadership

workforce planning

client service

dallas tx

mci careers

Work arrangement

• Weekend coverage required

Benefits & perks

• Continuous learning and development opportunities.

Why this role

The posting seeks candidates with a bachelor’s degree, at least five years of contact center experience, and at least two years in management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.