Customer Service Representative — Greensboro

Job overview

The Customer Service Representative role is onsite in Greensboro, NC, with Saturday shifts described as hybrid. Compensation is $17 per hour. Saf-Gard and SR Max provide safety footwear programs and slip-resistant footwear solutions to help workers stay safe on the job. The representative supports the Customer Care Team by answering product, order, and account questions and resolving customer concerns. Accurate records, coordination with internal departments, and proactive service help maintain customer trust and retention.

What you'll do

• Respond to customer inquiries by phone, email, and other support channels
• provide information about products, services, and programs
• enter orders and provide order-status updates
• resolve customer concerns
• update customer accounts and records
• document interactions and follow-ups
• coordinate with internal departments
• support customer retention and continuous improvement.

What we're looking for

Skills & competencies

customer service representative

greensboro nc

saf-gard

customer care

order support

account management

phone support

email support

saturday shifts

hybrid saturday

$17/hr

401(k) match

paid holidays

pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid dental, vision, long-term disability, short-term disability, and life insurance
• medical plans
• 8 paid holidays
• PTO
• 401(k) with employer match
• cross-training and development opportunities.

Why this role

Schedule includes Monday–Friday, 10:30 a.m.–8:00 p.m. in office with one weekday off, plus Saturday shifts that may be hybrid; company-paid insurance benefits, 401(k) match, paid holidays, and PTO.

About the employer

Saf-Gard Safety Shoe Co is hiring for this role. Industry: Service Establishment Equipment and Supplies Merchant Wholesalers. Sector: 42.