Membership Coordinator

Job overview

The Membership Coordinator role is hybrid in Washington, DC, with remote work permitted up to 35% of the time. Compensation is $57,000 per year. Hillwood Estate, Museum & Gardens welcomes visitors to its art collection, gardens, programs, and exhibitions, with members helping sustain these offerings. Working with another Membership Coordinator and colleagues across departments, this role manages membership operations, communications, records, reporting, and benefits. It supports acquisition, participation, renewal, and retention while strengthening members’ connection to Hillwood.

What you'll do

• Manage memberships, renewals, upgrades, gift memberships, and related transactions
• maintain accurate Tessitura records and member communications
• respond to member questions
• coordinate cards, acknowledgments, renewal notices, and materials
• support acquisition and retention campaigns
• collaborate on direct mail and email communications
• track membership performance and trends
• coordinate member programs, events, previews, and benefits
• prepare reports
• reconcile transactions with Finance
• cross-train for backup coverage.

What we're looking for

Skills & competencies

membership coordinator

museum membership

development

member engagement

membership operations

tessitura

campaigns and renewals

washington dc

hillwood museum

hybrid

$57,000/year

some travel may be required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health coverage with HSA contributions up to $3,000 annually
• retirement plan with up to 5% employer match
• life and disability insurance
• commuter benefits
• vacation, sick leave, and paid holidays
• mental wellness support
• museum and café discounts
• free admission
• on-site parking.

Why this role

Hybrid work permitted up to 35% of the time; some travel may be required.

About the employer

HILLWOOD MUSEUM is hiring for this role. Industry: Museums. Sector: 71.