Senior Help Desk Specialist – Onsite

Job overview

The Senior Help Desk Specialist – Onsite role is onsite in Washington, DC. Compensation is $30–$33 per hour. The role supports DC Government users with desktop, mobile, software, and office technology needs. The specialist resolves user issues across Windows computers, mobile devices, Microsoft 365, printers, copiers, and conference room systems. The role also documents incidents, manages equipment records, and assists with deployments and upgrades to keep end users supported.

What you'll do

• Provide technical assistance in a Windows-based environment
• configure and deploy computers and mobile devices
• troubleshoot Microsoft 365, Adobe, email, Teams, OneDrive, printers, copiers, conference room technology, and peripherals
• respond to support requests in person, by phone, email, or remote tools
• document and track issues
• maintain equipment inventory and asset records
• use diagnostic tools and technical documentation
• assist with upgrades, patches, and hardware and software deployments
• communicate status and resolution updates.

What we're looking for

Skills & competencies

senior help desk specialist

onsite

washington dc

desktop support

windows

microsoft 365

mobile device support

printer support

cisco conference rooms

webex

$30–$33/hour

dc government

Work arrangement

• Weekend coverage required

Why this role

The listing title specifies 11 years; the description lists a bachelor’s degree in IT or a related field or equivalent experience and preferred experience supporting end users and providing second-tier support.

About the employer

GoIntellects Inc. is hiring for this role. Industry: Executive Offices. Sector: 92.