Member Services Representative — Part-Time Morning

Job overview

The Member Services Representative role is onsite in Yorkville, IL, part-time, with a morning schedule indicated in the title. The stated pay is $15 per hour. The representative reports to the Club Manager or Assistant Club Manager and supports Planet Fitness members and guests. As the first point of contact, the representative provides customer service, handles membership inquiries and transactions, and helps maintain a clean, friendly club environment. The role supports a positive member experience through prompt assistance, membership information, and reliable front-desk operations.

What you'll do

• Greet members, prospective members, and guests
• respond to questions and concerns
• assist with account inquiries, changes, and billing questions
• explain memberships and amenities
• support tours, sign-ups, specials, and upgrades
• check members in, answer phones, and process memberships, cancellations, and payments
• follow opening and closing procedures as assigned
• perform cleaning duties and maintain club areas.

What we're looking for

Skills & competencies

member services representative

customer service

membership support

fitness club

front desk

part-time

morning

yorkville il

planet fitness

$15 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Free uniforms
• paid time off
• flexible schedule
• training and development
• wellness resources
• advancement opportunities.

Why this role

The posting requires onsite work and says CPR/AED and tanning certifications must be obtained within company-required timeframes.

About the employer

Planet Fitness - Fitton Clubs is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.