Associate Manager, Credentialing Operations

Job overview

The Associate Manager, Credentialing Operations role is fully remote for candidates residing in the United States, excluding Alaska, Delaware, Hawaii, Louisiana, Montana, North Dakota, Oklahoma, West Virginia, Wyoming, and U.S. territories. The base pay is $72,036–$85,000 per year in California, Connecticut, New Jersey, New York, and Washington, and $64,832–$80,000 per year in other eligible locations. The role supports Oscar’s Credentialing Team and its member-focused health insurance operations. The manager leads provider credentialing and re-credentialing operations, overseeing production, quality, service levels, and escalations. By managing staff, monitoring performance data, improving workflows, and ensuring compliance, the role helps maintain provider experience and network readiness.

What you'll do

• Lead day-to-day credentialing operations, including workload planning, queue management, service-level performance, quality, and issue resolution
• analyze departmental performance data and metrics
• develop and track team KPIs
• partner with internal and external stakeholders on implementation, communications, change management, and risk mitigation
• conduct root-cause analysis and develop action plans
• hire and manage team members, including performance management and development
• comply with applicable laws and regulations.

What we're looking for

Skills & competencies

associate manager

credentialing operations

remote

oscar health

provider credentialing

re-credentialing

healthcare operations

people management

kpi reporting

workflow improvement

network readiness

$72,036–$85,000/year eligible states

$64,832–$80,000/year other eligible locations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k)
• life and disability insurance
• paid wellness time and reimbursements
• unlimited vacation program and annual performance bonuses.

Why this role

Requires 3+ years of direct people management, 2+ years in provider credentialing, re-credentialing, provider enrollment, or a related function, 3+ years of healthcare operations experience supporting high-volume production teams, and 1+ year using data for decision-making and continuous improvement. Occasional travel for team meetings and company events is required.

About the employer

Oscar Health is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.