IT Operations Team Lead — Onsite

Job overview

The IT Operations Team Lead role is onsite in Seattle, WA, with pay of $51.96–$62.44 per hour. The role leads an operations team and serves as an escalation point for service-related client issues. The team lead coordinates technicians, monitors service quality and performance, and coaches staff to improve results. The role supports client retention and service delivery by resolving escalations, improving processes, and communicating operational needs to service managers and leadership.

What you'll do

• Manage assigned operations technicians, delegate tasks, set deadlines, and report efficiency
• serve as an escalation path for technical and client-satisfaction issues
• monitor customer satisfaction and team performance metrics
• support client retention and address service risks
• coach team members and mediate or escalate disagreements
• lead meetings and one-on-ones
• develop processes to improve productivity and service quality
• manage physical office operations.

What we're looking for

Skills & competencies

it operations team lead

intelligent technical solutions

seattle wa

full-time

onsite

team leadership

managed services

technical escalations

windows and mac

azure and m365

network infrastructure

on-call rotation

$51.96–$62.44/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability coverage, paid time off starting at 15 days per year, parental leave, paid US holidays, retirement plan, health and wellness program, and company-paid training and certification.

Why this role

The role participates in an on-call rotation for after-hours and weekend support. The posting requires either 5+ years of technical experience with 3+ years supervising direct reports, or 8+ years of technical experience with 2+ years of training or teaching experience. Full-time onsite work and a valid driver’s license, insurance, and vehicle for client visits are required.

About the employer

Intelligent Technical Solutions is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.