Plumbing Service Manager

Job overview

The Plumbing Service Manager role is onsite in Eugene, OR. Compensation is described as well above industry standard, with base compensation and performance bonuses; numeric pay is not specified. Reynolds Electric, Plumbing, Heating and Air is a home-services company with nearly 65 years of history. The manager leads a residential plumbing service team and owns service outcomes, including revenue, margin, conversion, and customer satisfaction. The role develops technicians through field coaching and accountability while improving department performance and service quality.

What you'll do

• Lead and develop technicians
• coach in the field through ride-alongs and real-time feedback
• manage service outcomes and KPIs
• hire, onboard, and retain technicians
• coordinate with dispatch and recruiting
• maintain the pricebook
• ensure safety and service standards
• manage vendor and pricing relationships
• drive process improvements.

What we're looking for

Skills & competencies

plumbing service manager

eugene or

residential plumbing

field leadership

technician coaching

service kpis

customer satisfaction

dispatch coordination

pricebook

performance bonuses

reynolds electric plumbing heating and air

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid medical, dental, and vision insurance
• 120 hours of front-loaded PTO
• 7–9 paid holidays
• 401(k) match
• $20,000 employer-paid life insurance
• leadership development and training.

Why this role

Leads a residential plumbing team of Journeyman Plumbers, Drain Technicians, Apprentices, and Installers, with regular field involvement.

About the employer

Reynolds Electric, Plumbing, Heating and Air is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.