Vice President of Service Delivery

Job overview

The Vice President of Service Delivery role is hybrid/remote, based in Chicago, IL or remote within the United States. The stated salary range is $190,000–$215,000 per year, with eligibility for annual incentives based on individual and company performance. The role leads Redwood Managed Services, which delivers logistics execution and customer value through supply chain technology and services. The role exists to scale and improve Managed Services delivery while supporting growth, retention, innovation, and operational excellence. It sets service strategy, leads senior leaders, strengthens enterprise customer relationships, and aligns delivery performance, financial results, and customer outcomes.

What you'll do

• Set and execute the enterprise service delivery strategy, operating model, and multi-year roadmap
• lead and develop the Service Delivery leadership team
• oversee customer experience from implementation through renewal and transformation
• maintain executive customer relationships and sponsor governance, reviews, and escalations
• establish accountability for customer health, retention, SLAs, KPIs, savings, service recovery, and profitability
• partner on growth, pricing, renewals, and investment
• own service delivery financial performance
• use operational, customer, and financial data to prioritize improvements
• partner with Product and Technology on TMS, analytics, workflow, and automation
• lead continuous improvement and ensure operational readiness for new business and major initiatives.

What we're looking for

Skills & competencies

vice president

service delivery

managed services

chicago il

remote within the us

hybrid remote

redwood logistics

$190,000–$215,000/year

annual incentives

supply chain

customer success

transportation logistics

up to 30% travel

monday–friday 8 am–5 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, floating holidays, paid parental leave, medical, dental, vision, 401(k) with match, flexible spending and dependent care plans, health savings account contribution, disability and life insurance, learning and development resources, internal mobility, referral bonus, and additional benefits.

Why this role

Requires 15 or more years of relevant transportation, logistics, managed transportation, 3PL, or 4PL experience and allows travel up to 30%. Occasional support outside standard business hours may be needed during material customer situations or major implementation milestones.

About the employer

Redwood Logistics is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.