Customer Service Agent, MSP Airport

Job overview

The Customer Service Agent, MSP Airport role is onsite at MSP Airport in Saint Paul, MN. Pay is $18 per hour, paid weekly. EDS Service Solutions partners with car rental companies and supports the operations behind customers' rental experiences. The agent manages rental and occasional return transactions, helps customers understand rental terms and charges, and resolves service issues. Accurate documentation, helpful airport assistance, and coordination with customers in the queue contribute to an efficient and positive rental experience.

What you'll do

• Manage rental and occasional return processes in accordance with policies
• prepare rental and return documents
• qualify customers using rental requirements
• explain rates and service charges
• review return dates, times, and charges
• answer customer calls
• resolve service issues
• provide directions and local information
• coordinate customers in queues
• offer optional products to meet customer needs.

What we're looking for

Skills & competencies

customer service agent

msp airport

saint paul mn

eds service solutions

car rental

rental agreements

customer support

pm shift

weekends included

$18/hour

weekly pay

driver's license required

21+

Work arrangement

• Weekend coverage required

Benefits & perks

• Weekly pay
• the posting also describes dedicated recruiter and assignment support as part of the company's travel opportunities.

Why this role

The posting specifies a PM shift with weekends included. Requirements include being at least 21, prior customer service experience, a driver's license, and a clean driving record for the past three years.

About the employer

EDS Service Solutions is hiring for this role. Industry: All Other Support Services. Sector: 56.