Business / Office Manager

Job overview

The Business / Office Manager works onsite in West Branch, MI. The posting lists $18–$20 per hour. The role supports the local Floor Coverings International franchise, whose shop-at-home model brings flooring options to customers at home. This position coordinates customer follow-up, project scheduling and installation, local marketing, and financial records. It contributes to franchise growth by helping convert leads into appointments and keeping projects and business operations organized.

What you'll do

• Schedule sales appointments and follow up on open proposals
• keep the showroom and office organized
• assist with local marketing and customer conflict resolution
• support and participate in home shows
• order products and follow up on delivery
• schedule jobs and communicate with installers and customers
• update job status in the Salesforce/production board
• complete job costing forms
• update QuickBooks and manage timely payment of business expenses
• attend weekly meetings and submit the weekly GS&R Prep form.

What we're looking for

Skills & competencies

business / office manager

customer management

project scheduling

flooring

local marketing

quickbooks

salesforce

west branch mi

floor coverings international

full-time

$18–$20/hr

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus, advancement opportunity, paid time off, and training and development.

Why this role

No experience is required; one to three years is preferred. Paid training is provided, and use of the mobile showroom for work appointments may be available.

About the employer

Floor Coverings International of East Middle Michigan is hiring for this role. Industry: Office Administrative Services. Sector: 56.