Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Ithaca, NY. Compensation is $50,000–$65,000 per year. The role supports Zach Clark’s State Farm agency and its customer service and insurance operations. The representative responds to customer inquiries, assists with policy updates, and follows up on claims. The role helps maintain accurate customer records and deliver service that supports the agency’s growth and community relationships.

What you'll do

• Answer customer inquiries and provide policy information
• assist customers with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

ithaca ny

zach clark state farm agent

insurance customer service

policy information

policy changes

claims processing

customer records

$50k–$65k

hiring bonus

licensing support

flexible schedule

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, hiring bonus, performance bonus, flexible schedule, paid time off, advancement opportunities, training and development, licensing support, and LegalShield subscription.

Why this role

Previous customer service experience is preferred. The agency describes licensing support, a hiring bonus, and internal growth opportunities for driven and sales-minded candidates.

About the employer

Zach Clark - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.