Front Desk Agent

Job overview

The Front Desk Agent works onsite in Lincoln, NE. Compensation is not specified in the posting. The role is the first point of contact for guests at Hilton Garden Inn Lincoln Downtown/Haymarket. The agent manages guest arrivals, departures, reservations, and inquiries while coordinating with housekeeping and other hotel staff. The work supports a pleasant and memorable guest stay through accurate records, responsive service, and organized room assignments.

What you'll do

• Complete check-in and check-out tasks
• manage online and phone reservations
• explain payment methods and verify credit card information
• register guests and assign rooms
• provide information about rooms, rates, and amenities
• respond to complaints
• coordinate with housekeeping
• confirm group reservations and arrange personalized services for VIP customers and event attendees
• upsell services when appropriate
• maintain booking and payment records.

What we're looking for

Skills & competencies

front desk agent

lincoln ne

hilton garden inn

hotel guest services

check-in

check-out

reservations

guest registration

customer service

housekeeping coordination

payment records

room assignments

Work arrangement

• Weekend coverage required

About the employer

Hilton Garden Inn Lincoln Downtown/Haymarket is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.