Director of Client Success — Managed Transportation

Job overview

The Director of Client Success — Managed Transportation role is hybrid or remote within the United States, with Chicago, IL preferred. The salary range is $100,000–$140,000 per year, with eligibility for annual performance incentives. Redwood Logistics provides supply-chain technology and logistics services across North America and Mexico. The director owns growth, value realization, strategic relationships, and retention across a portfolio of transportation clients. The role combines sales and operations, using customer and transportation data to guide account strategy, improve service and cost outcomes, and coordinate execution across internal teams.

What you'll do

• Own value realization and growth strategy for strategic enterprise transportation clients
• develop multi-year account growth roadmaps
• identify opportunities in mode expansion, cross-border services, managed transportation, and technology
• build executive relationships and lead quarterly and annual business reviews
• manage renewals, revenue retention, pricing discussions, and upsell initiatives
• translate transportation data into executive insights
• lead continuous improvement
• partner with Sales, Operations, Procurement, Carrier Management, and Finance
• travel up to 40%, including occasional international travel.

What we're looking for

Skills & competencies

director of client success

managed transportation

chicago il

remote within the u.s.

hybrid

redwood logistics

supply chain

transportation logistics

enterprise accounts

client retention

revenue growth

up to 40% travel

$100k–$140k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, floating holidays, paid parental leave, medical, dental, vision, 401(k) match, flexible spending and dependent care plans, health savings account contribution, disability and life insurance, pet insurance, and additional benefits.

Why this role

Chicago preferred, with remote work within the U.S. or hybrid arrangement available; travel up to 40%; annual performance incentives; Monday–Friday, 8 a.m.–5 p.m. schedule with flexibility based on coverage.

About the employer

Redwood Logistics is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.