Customer Care Agent

Job overview

The Customer Care Agent role is onsite in Midway, GA; pay is $7.25 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The agent handles customer inquiries, explains products and processes, resolves issues, and escalates dissatisfaction when appropriate. The role supports positive customer experiences and first-call resolution while using account-management systems and identifying opportunities to upgrade products or services.

What you'll do

• Listen to customers, understand their needs, and resolve issues
• use systems and technology for account management tasks
• recognize sales opportunities and apply sales skills to upgrades
• explain products and processes
• escalate customer dissatisfaction to the managerial team
• work toward first-call resolution through effective problem-solving and call handling.

What we're looking for

Skills & competencies

customer care agent

midway ga

mci careers

$7.25 per hour

customer service

contact center

issue resolution

account management

first-call resolution

product upgrades

microsoft office

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Why this role

The posting requires applicants to complete a company careers-page application, screening questions, and a brief pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.