Lead Genesys Administrator

Job overview

The Lead Genesys Administrator role is fully remote. Compensation is not specified; the posting describes pay as competitive. INSPYR Solutions provides technology and talent solutions to clients. The administrator leads implementation and ongoing operation of a Genesys Cloud CX platform, configuring contact-center workflows and integrations and supporting deployment through go-live and hypercare. The role also maintains platform health and transfers knowledge to the long-term administration team.

What you'll do

• Lead implementation and administration of Genesys Cloud CX for approximately 220 users
• partner with Genesys Professional Services from discovery through go-live and hypercare
• configure Architect call flows, IVR, queues, routing, schedules, and callbacks
• support Salesforce integration
• implement and support WEM, Agent Copilot, virtual agents, and AI capabilities
• manage platform health, troubleshooting, production changes, and knowledge transfer.

What we're looking for

Skills & competencies

lead genesys administrator

genesys cloud cx

remote

inspyr solutions

full-time

ivr

call flows

salesforce integration

workforce engagement management

agent copilot

virtual agents

platform implementation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits, 401(k) retirement plan, and competitive pay.

Why this role

The assignment is listed as nine months and requires hands-on Genesys Cloud CX administration and implementation experience.

About the employer

INSPYR Solutions is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.