Service Advisor

Job overview

The Service Advisor role is onsite in Overland Park, KS. Compensation is not specified. Premier Volvo Cars of Overland Park is part of a customer-focused automotive group that emphasizes community involvement. The advisor coordinates the service drive and customer experience, connecting vehicle owners with technicians and service-department staff. The role supports timely service, effective technician workflow, customer satisfaction, and the administration of warranty claims and department operations.

What you'll do

• Oversee service orders and service-drive workflow
• provide prompt and courteous customer service
• respond to owner inquiries by phone or in person
• distribute work efficiently among technicians
• answer questions about vehicle problems, warranties, services, and repairs
• assist with diagnosis and order parts and tools as needed
• maintain customer satisfaction scores
• oversee warranty claims
• train and supervise service-department staff
• set schedules and assign tasks
• reinforce company policies and applicable regulations
• collaborate with management on hiring and discipline decisions.

What we're looking for

Skills & competencies

service advisor

overland park ks

premier volvo cars

automotive service

customer experience

service orders

technician workflow

warranty claims

vehicle repairs

service department leadership

five-day work week

401(k)

health dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• health, dental, and vision coverage
• company-paid life insurance
• company-sponsored holiday events
• Saturday lunches for employees working weekends
• weight-loss program for eligible employees enrolled in health insurance.

Why this role

The posting describes a five-day work week and Saturday lunches for employees working on weekends. A valid driver’s license and clean driving record are required.

About the employer

Premier Volvo Cars of Overland Park is hiring for this role. Industry: New Car Dealers. Sector: 44.