Service Manager

Job overview

The Service Manager role is onsite in Jonesboro, AR; compensation is not specified. The position leads the Service Department at JA Riggs Tractor Company, coordinating daily department activities and service operations. The manager oversees staff and workflows, supports technicians, and coordinates customer service work orders and field service dispatch. The role contributes to department performance by maintaining customer satisfaction, managing warranties and quotes, and ensuring timely work-order completion and compliance with safety and environmental requirements.

What you'll do

• Maintain customer satisfaction
• schedule service and open and close work orders
• track technicians’ time
• advise technicians on technical questions
• schedule and dispatch field technicians
• maintain equipment warranties
• manage and supervise department operations and staff
• prepare quotes
• ensure work orders close promptly
• ensure compliance with safety and environmental requirements.

What we're looking for

Skills & competencies

service manager

service department

jonesboro ar

technician leadership

work orders

field technician dispatch

customer satisfaction

equipment warranties

safety compliance

travel up to 10%

3–5 years’ experience

tractor company

Work arrangement

• Weekend coverage required

Why this role

Requires 3–5 years of related service department supervision or management experience and/or training. Travel up to 10%; weekend, holiday, or evening work may be required to complete a job.

About the employer

JA Riggs Tractor Company is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.