Customer Support Associate

Job overview

The Customer Support Associate role is in-office in Mesa, AZ, Monday through Friday. Pay is $22–$24 per hour, with bonus eligibility. TicketManager provides enterprise software for managing live-event tickets and hospitality. The associate is a frontline contact for customers using the TicketManager platform, ticketing, and guest management tools. The role resolves routine questions, trains users, documents cases, and escalates complex issues while building product knowledge and customer-support skills.

What you'll do

• Respond to customer inquiries about platform navigation, access, ticketing, account setup, and standard functionality
• handle routine guest-management requests
• provide phone, Zoom, email, and chat support
• conduct customer training
• troubleshoot and escalate issues
• document interactions in CRM and ticketing systems
• manage cases to service expectations
• update documentation and identify recurring issues.

What we're looking for

Skills & competencies

customer support associate

mesa az

ticketmanager

in-office

monday–friday

customer service

saas support

ticketing platform

guest management

customer training

crm documentation

$22–$24/hr

bonus eligibility

bachelor’s degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• medical, dental, vision, and chiropractic coverage
• unlimited PTO
• quarterly live-event credits
• catered lunches and other perks.

Why this role

The posting describes this as an entry point into the onshore Customer Support organization and requires a bachelor’s degree.

About the employer

TicketManager is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.