Customer Service Support Representative — Transportation

Job overview

The Customer Service Support Representative role is primarily office-based in Saint Cloud, MN. The posting states a total cash compensation range of $51,000–$71,000, including a base salary starting at $48,000 and a first-year training incentive of $3,000. The role supports Anderson Trucking Service transportation operations and customer relationships. The representative connects customers with sales and operations, managing load information and coordinating service execution. By resolving issues, assessing load opportunities, and supporting accurate post-delivery processes, the role contributes to customer retention and operational efficiency.

What you'll do

• Serve as a customer liaison with ATS operations
• communicate with customers and resolve issues
• maintain load details, pricing, negotiated rates, and specifications
• collaborate with Business Development, Operations, and Credit
• share customer feedback and growth opportunities
• assess pricing, capacity, timing, and requirements
• verify credit status and obtain approvals as needed
• coordinate post-delivery activities supporting invoicing and driver compensation
• assist customer service functions during high-volume periods
• identify process improvements.

What we're looking for

Skills & competencies

customer service support representative

transportation

freight

customer relationships

load management

operations support

pricing

credit coordination

saint cloud mn

anderson trucking service

$51k–$71k total cash

$48k base starting

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) eligibility after 60 days
• paid holidays and time off
• professional development opportunities
• wellness programs
• employee assistance resources.

Why this role

Occasional travel, including infrequent overnight travel, may be required. Responsibilities outside normal business hours may occasionally be needed based on business needs.

About the employer

Anderson Trucking Service is hiring for this role. Industry: General Freight Trucking, Long-Distance, Truckload. Sector: 48.