Senior Manager, Customer Success
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Des Moines, IA
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Success is an onsite position located in Des Moines, IA. The annual base salary range is $125,000 - $135,000 USD, with an estimated OTE of $150,000-$170,000 USD. This role supports the Customer Success function at iCIMS. This role leads and scales high-performing teams to drive customer adoption, retention, and value realization. It translates organizational priorities into execution, optimizes processes, and partners with cross-functional stakeholders to ensure exceptional customer experiences.
What you'll do
- Lead and develop Customer Success managers, drive operational performance through metrics, optimize processes, provide strategic oversight of customer portfolios, and build cross-functional alignment.
What we're looking for
- Skills & competencies
- full-timeday shiftdes moines iaicimscustomer successsaasleadershipretentionstrategy$125k-$135konsiteno travelno on-callweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), parental leave, open vacation policy, tuition reimbursement
Why this role
Leadership role in a leading enterprise hiring platform company.
About the employer
iCIMS is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Occupation code
- 11-1021.00
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Listing ID: 4aa16663-3f63-42a1-abd8-7a1ccb3b30e1