Incident Operations Commander

Job overview

The Incident Operations Commander role is onsite in New York, NY. Compensation is not specified. Alpaca provides brokerage infrastructure and financial services APIs to financial institutions, with a mission of opening financial services to everyone. The commander leads critical incident response from declaration through mitigation, coordinating technical responders, severity decisions, escalations, stakeholder updates, and regional handoffs. The role maintains incident records and ensures retrospectives and accountable follow-up actions are completed, while identifying opportunities to automate routine coordination.

What you'll do

• Command incidents from declaration to mitigation
• set and reassess severity
• engage and escalate to appropriate responders and leaders
• run incident bridges and coordinate stakeholder communications
• manage follow-the-sun handoffs
• maintain incident timelines
• ensure retrospectives and tracked action items
• identify manual coordination tasks for automation.

What we're looking for

Skills & competencies

incident operations commander

new york ny

alpaca

incident command

critical incidents

severity assessment

technical operations

cross-functional response

follow-the-sun handoffs

incident retrospectives

automation

fintech

global 24x7 roster

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and stock options
• health benefits
• one-time $500 home-office setup
• $150 monthly stipend.

Why this role

Requires 4+ years commanding or co-commanding high-severity incidents in production engineering, SRE, or technical operations; part of a global 24x7 incident commander roster with a regional coverage window.

About the employer

Alpaca is hiring for this role. Industry: Miscellaneous Financial Investment Activities. Sector: 52.