Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Waukegan, IL, and pays $22.00–$23.50 per hour. The position supports customers in PEER Chain’s chain sales areas; the company supplies industrial chain and sprockets and emphasizes customer support and product quality. The role helps customers place and clarify orders and quotes while keeping cases moving promptly. By coordinating with sales support, inventory, shipping, and other teams, the representative contributes to reliable service and customers’ business operations.

What you'll do

• Process orders and quotes through assigned cases
• analyze stock situations
• prepare written correspondence
• update shipping instructions
• respond to customer inquiries within 1–2 hours
• close at least 20 cases daily
• communicate professionally by phone and email
• build customer and internal relationships
• resolve negative situations professionally.

What we're looking for

Skills & competencies

customer service representative

waukegan il

peer chain company

full-time

hourly pay $22.00–$23.50

order processing

quotes

customer inquiries

case management

shipping instructions

phone and email communication

chain sales

monday–friday 8:30 a.m.–5:00 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• profit sharing
• short-term and long-term disability and life insurance
• PTO
• paid holidays.

Why this role

Weekday schedule listed as 8:30 a.m.–5:00 p.m., with hours potentially varying; health, dental, and vision insurance, 401(k), profit sharing, disability and life insurance, PTO, and paid holidays.

About the employer

Peer Chain Company is hiring for this role. Industry: Other Fabricated Wire Product Manufacturing. Sector: 33.