Direct Service Advocate — Hotline and Hospital

Job overview

The Direct Service Advocate — Hotline and Hospital role is onsite in Akron, OH, with work in community settings as needed. Compensation is stated as $18 per year in the posting. Hope and Healing Survivor Resource Center provides crisis intervention and advocacy for survivors. The advocate responds to hotline and online-chat contacts and provides trauma-informed support, safety planning, referrals, and in-person accompaniment. The role helps survivors and co-survivors access information, community resources, and support across healthcare, law enforcement, court, and other settings.

What you'll do

• Respond to crisis hotline calls and online chats
• provide crisis intervention, advocacy, education on crime victims’ rights, and trauma-informed support
• use safety planning, listening, and referrals to support survivors
• provide in-person accompaniment in community settings
• document contacts accurately and maintain confidential records
• complete required 40-hour training
• collaborate with staff and volunteers
• comply with agency policies, legal requirements, and applicable standards.

What we're looking for

Skills & competencies

direct service advocate

akron oh

hope and healing survivor resource center

hotline

online chat

crisis intervention

trauma-informed support

survivor advocacy

safety planning

community referrals

variable hours

$18 stated in posting

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and 401(k) matching.

Why this role

Substitute position with variable hours; four-year degree in a related field is strongly preferred, or relevant experience working with trauma survivors; valid Ohio driver’s license and agency driving-insurability requirements apply.

About the employer

Hope and Healing Survivor Resource Center is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.