Spanish-Speaking Banking Service Representative

Job overview

The Spanish-Speaking Banking Service Representative role is onsite in Tampa, FL, and pays $14.75–$17.20 per hour. The role supports inbound and outbound service projects for MCI’s financial services clients. The representative assists banking customers with account and product information, resolves inquiries, and delivers customer support across calls, email, and live chat. The work helps clients address customer needs accurately while protecting sensitive information and following client procedures.

What you'll do

• Handle inbound calls, emails, and live chats
• provide information about banking products, services, and processes
• resolve customer issues and disputes
• escalate complex inquiries
• maintain CRM records
• follow client procedures for financial inquiries and transactions
• protect customer data
• use internal systems and knowledge bases
• keep current with training and policy updates
• meet attendance and performance requirements.

What we're looking for

Skills & competencies

spanish-speaking

banking service

customer service

tampa fl

mci careers

full-time

$14.75–$17.20/hr

inbound calls

outbound calls

email support

live chat

crm

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and full benefits are offered.

Why this role

Paid training and full benefits are stated; applicants need at least three years of call center experience and one year of customer service experience.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.