Bilingual Contact Center Representative — Spanish/English

Job overview

The Bilingual Contact Center Representative role is hybrid in Irving, TX. The listing states $20–$22 per hour; the description separately states a $22.00 base rate plus a $1.50 bilingual premium, totaling $23.50 per hour. Wellfit is a healthcare fintech company that builds payment, lending, and membership solutions for dental and medical providers. The representative serves as a first point of contact for members and providers, resolving questions and issues across phone, email, and chat. Accurate transaction handling, follow-up, and customer feedback help Wellfit reduce financial barriers to care and improve its services.

What you'll do

• Assist members and providers by phone, email, and chat using knowledge of products and processes
• troubleshoot and resolve member issues
• process chargebacks and financial transactions accurately
• make outbound calls and follow up
• share feedback about system issues and customer experience.

What we're looking for

Skills & competencies

contact center representative

bilingual

spanish

english

healthcare fintech

member support

provider support

phone email chat

chargebacks

customer service

irving tx

hybrid

wellfit technologies

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive annual bonus
• medical, dental, and vision coverage
• 401(k) with up to a 4% match
• generous paid time off
• career growth opportunities.

Why this role

Fluency in spoken and written Spanish and English is required; call center or customer service experience of 1+ years is requested. Billing, data entry, healthcare or fintech experience, and familiarity with Zendesk or listed tools are nice to have.

About the employer

Wellfit Technologies is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.